Information We Collect
We collect the information that you share with us, including:
We also may collect information from the people with whom you interact by email when you use the Site and Services. This information may include the number of times that the recipient opens your email, the recipient’s IP address and the computer platform that the recipient is using.
Braid does not store your credit card information. If you purchase Services, your credit card information is processed and stored by Stripe (https://stripe.com/). Stripe is pretty rad.
Cookies & Other Online Identification Tools
A “cookie” is a small file or tool sent from a website to your web browser and stored on your computer. A “session cookie” is comprised of temporary bits of information that are erased once you exit your web browser or turn off your computer. A “persistent cookie” is comprised of more permanent bits of information that are placed on the hard drive of your computer and stay there until you delete the cookie. A persistent cookie enables a website to recognize you when you return.
Braid may use various types of session and persistent cookies to help you access and navigate the Site more efficiently, to customize your experience of the Site and Services, to store certain information that you previously provided (such as username and password), to authenticate users and to statistically monitor how many users are using the Site and Services. We suggest that you set your browser to notify you when a cookie is placed or decline the receipt of cookies; however, certain features of the Site and Services will not function properly or be available if your browser is configured to disable cookies.
Braid also may use web beacons (a.k.a. clear GIFs, web bugs, or pixel tags) to personalize your experience of the Site and our Services. Web beacons usually are not visible to you and are delivered by a web browser as part of a web page request or in an email. Web beacons collect General Information, such as the number and time of interactions with an email containing a web beacon, the type of browser used and IP address. Web beacons may be use alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information.
Behavioral Targeting / Re-Targeting
We may use web and mobile analytics software to allow us to better understand the functionality of our offerings on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any Personal Information you submit within any Braid app. It is only used to make our Services better.
How We Use Personal Information
Some specific examples of how Braid may use your Personal Information are:
Disclosure Of The Information That We Collect
Controlling Your Personal Information
If you tell us that you do not want us to use your Personal Information to contact you, Braid will comply with the applicable law. You may instruct Braid to stop sending you emails, newsletters, or other information by submitting a request at firstname.lastname@example.org with your name, address, email address, and your opt-out instructions with “UNSUBSCRIBE” in the subject. or, if available, following the ‘unsubscribe’ instructions provided. Braid may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Braid or using the Site, you may continue to receive communications from Braid to any name and/or email address not specified in your opt-out request.
If you would like to delete your Personal Information, please submit a request to email@example.com with clear instructions about what you would like deleted. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you choose to use our referral service to tell a friend about our Services, or if you invite a friend or colleague to a Braid project, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to install Braid. Braid stores this information for the purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us by submitting a request at firstname.lastname@example.org to request that we remove this information from our database.
Collection and Use of 3rd Party Personal Information
You may also provide personal information about other people, such as their email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
We may post customer testimonials on our web site which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from Testimonials please contact us by submitting a request at email@example.com
Blog / Forum
You can log in to our Services using sign-in services provided by Google via OAuth. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form or create your account.
Braid integrates with external services to provide seamless, integrated access to your data, wherever it may originate.
For Google products, Braid integrates with Gmail and Google Calendar to and requires access to your emails, contacts, labels, calendars, and events to allow the Braid services to add Braid context to emails and events, to make copies of emails and events into Braid for anywhere access, and for invitation and sharing functionality.
For Slack, Braid requires access to your public and direct messages, as well as the history of the channels you’ve authorized Braid for to allow the Braid services to post information from Braid into Slack and to allow you to view, create, edit, and delete information in Braid directly from Slack.
Braid has implemented technical, administrative and physical security measures to protect your information from unauthorized access and use as described in our Security Overview. While Braid strives to protect your information, no data transmission over the Internet is 100% secure and, consequently, we cannot ensure the security of any information. When you enter any information (including a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any questions about security on our Web site, you can contact us by submitting a request at firstname.lastname@example.org
Our Site and Application Are Not For Use By People Under the Age of 13
We do not knowingly collect information from people under the age of 13. To use the Services provided by Braid, you must be the age of legal majority in your place of residence. By using the Site and Services, you hereby represent that you are at least the age of legal majority in your place of residence. We do not use an application or other mechanism to determine the age of users of the Site and Services. All information provided to Braid will be treated as if it was provided by an adult. If, however, we learn that a minor has submitted information about himself/herself to us, we delete the information as soon as possible.
Third Party Links
We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
California law permits individuals who provide Braid with Personal Information and who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. Braid does not, at this time, disclose Personal Information to third parties for their direct marketing purposes. If Braid changes this policy, we will update this provision and provide instructions on how you may make a request for details concerning such information. Go A’s. #rootedinoakland
Governing Law and Dispute Resolution
Users Outside Of The United States
You can also send us physical mail to:
1721 Broadway, Suite 201
Oakland, CA 94612
If you choose send us physical mail, please include some stickers or thank you notes or little airplane bottles of alcohol.